Privacy Policy

Code Black Group Pty Ltd (“Code Black Group”, “CBG”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to this website and the following Code Black Group divisions:

• Midnight IT

• REND’R

• 3 Eyes

• Wize Solutions

• Strikeforce Cyber

By using our website, submitting an enquiry or subscribing to updates, you agree to this Privacy Policy.

 

1. Information We Collect

We collect information when you:

• Visit our website

• Submit a contact form or enquiry

• Complete our multi-step triage form

• Subscribe to updates

• Interact with us by phone, email or social media

• Engage with us as a client, partner or supplier

1.1 Personal Information

• Name

• Company or organisation

• Email address

• Phone number

• Job title

• Service interests

• Project details

• Subscription preferences

• IP address and browser metadata

1.2 Optional Information

Depending on your enquiry, we may also collect:

• Technical environment information

• Infrastructure details

• Physical site type

• Access or integration requirements

• Priority or urgency

We only request additional information when required for service delivery.

 

2. How We Collect Information

2.1 Direct Interactions

Information provided through:

• Contact forms

• Calls and emails

• Meetings

• Subscription forms

2.2 Automated Technologies

Information collected through:

• Cookies

• Analytics tools

• Server logs

• Security monitoring systems

2.3 Third-Party Sources

We may receive information from:

• Referral partners

• Public business directories

• Public professional profiles

We do not purchase data lists.

 

3. How We Use Your Information

We use your information to:

3.1 Provide Services

• Respond to enquiries

• Match your enquiry with the correct CBG division

• Prepare proposals and service plans

• Deliver IT, digital, cybersecurity or surveillance services

3.2 Improve Customer Experience

• Personalise communication

• Improve website and service processes

3.3 Communication

We may contact you to:

• Respond to your enquiry

• Provide service updates

• Share important operational information

3.4 Marketing Communications (Optional)

If you opt in, we may send:

• News and insights

• “Latest from the Group” updates

• Case studies and announcements

• Security or technology alerts

You may unsubscribe at any time.

3.5 Security and Compliance

We may use information to:

• Detect threats

• Prevent fraud

• Meet legal obligations

 

4. Real-Time Updates and Subscriptions

If you subscribe to real-time updates, we may send:

• Technology news

• Cybersecurity alerts

• Industry trends

• Service-related updates

You can unsubscribe at any time.

 

5. Disclosure of Information

We do not sell personal information.

We may disclose information to:

5.1 Internal CBG Divisions

Only when necessary to deliver services.

5.2 Trusted Service Providers

Such as:

• Website and cloud hosting

• Email delivery services

• CRM systems

• Analytics tools

• Security and monitoring systems

• AI tools used internally

These providers are required to protect personal information.

5.3 Legal Obligations

We may disclose information if required by law.

 

6. International Data Transfers

Some service providers may store or process data outside Australia.
We ensure these providers use appropriate safeguards and comply with Australian Privacy Principle 8.

 

7. Cookies and Analytics

We may use:

• Essential cookies

• Analytics cookies

• Security cookies

• Marketing cookies (opt-in only)

Users can manage cookies through their browser.

 

8. Security Measures

We use multiple security protections, including:

• Encryption

• Access controls

• Network and infrastructure monitoring

• Threat detection

• Regular updates and security reviews

While no system is fully secure, we take reasonable steps to safeguard information.

 

9. Data Retention

We retain information only as long as required to:

• Provide services

• Meet legal and compliance obligations

• Resolve disputes

• Maintain business records

You may request deletion of your information at any time.

 

10. Your Rights

You may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of information

• Withdrawal of marketing consent

• Details of how your information has been used

You may also lodge a complaint with the Office of the Australian Information Commissioner.

 

11. Third-Party Sites

Our website may link to external sites.
We are not responsible for their privacy practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will be available on this page.

 

13. Contact Us

For privacy-related requests or questions:

Code Black Group Pty Ltd
Email: privacy@codeblackgroup.com.au
Website: https://codeblackgroup.com.au
Attention: Privacy Officer